Here’s what you or your beneficiary gets:
- A sack of 50 kilo rice which will be delivered right at the doorstep of your family anywhere in the Regions shown
- Well-milled, good quality.
- Delivery guarantee time is within 3 to 7 days.
- Should there been any unforeseen issues/delay with your delivery, you will receive 100 pesos credits. (Except if the delay is due to force majeure or customer’s fault such as incomplete address and unreachable contact number)
- Our fulfillment partner will only deliver the package upon confirmation of the beneficiary. In case the beneficiary suddenly becomes unavailable on the agreed delivery schedule (without prior notice), a 150 php delivery fee (Cash on delivery) will be charged for the next delivery attempt.
- If the rice variant ordered is unavailable, our fulfillment partner will replace the order with the similar quality and value.
Refund and Exchange Policy:
- Horaay strive to provide you with great quality products. for any item found to be questionable in quality after delivery, (broken bag, less volume), kindly email us with the clear photo of the product. We will be happy to provide a replacement pending an investigation.
- We will only entertain returns and exchange within two (2) days from the delivery date.
- Replacement will be delivered in 1 to 7 business days.