Seller Policy

Horaay is a marketplace site. Our intention is to promote Australian goods and services and investment opportunities to the world. Horaay is a site that enables you to sell yourand promote  goods and/or supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Horaay. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening a Horaay store, you’re agreeing to this policy and our Terms of Use.

  • Representing Yourself, Your Store, and Your Listings Honestly
  • Creating and Uploading Content
  • Providing Great Customer Service
  • Responding to Requests for Cancellations, Returns, and Exchanges
Representing Yourself, Your Store, and Your Listings Honestly

Horaay promotes transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on Horaay, you agree that you will:

  1. Provide honest, accurate information in your account, should you choose to complete it.
  2. Accurately represent your items in listing and listing photos.
  3. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Horaay.
Creating and Uploading Content

As a member of Horaay, you have the opportunity to create and upload a variety of content, like usernames, listings, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.
Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Horaay, you agree to provide quality service to your buyer, that if you are unable to complete an order, you must notify them and cancel the order.

Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

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